Privacy Policy

Information We Collect

We collect information necessary to provide reservations, customer service, and related hospitality services. Types of information we collect include:

• Contact information: name, email address, phone number, and postal address when you make a booking or contact us.
• Booking details: stay dates, room preferences, payment details (we may receive payment confirmation and necessary billing information).
• Transaction data: records of purchases, invoices, and communications related to reservations and services.
• Device and usage data: IP address, browser type, device identifiers, pages visited, and interaction information collected through server logs and analytics tools.
• Cookies and similar technologies: data collected by cookies and tracking technologies for functionality, analytics, and marketing (see Cookies section).
• Optional information: any other information you choose to provide such as preferences, special requests, or feedback.

How We Use Personal Data

We use personal data to operate and improve our services, and to communicate with you. Typical uses include:

• Processing and managing reservations, payments, and confirmations.
• Providing customer support and responding to inquiries or requests.
• Personalizing your experience and delivering services you request.
• Sending transactional messages such as booking confirmations and updates.
• Performing analytics to improve our platform and offerings.
• Complying with legal obligations and protecting our rights and property.

Legal Bases for Processing (Including GDPR)

Where applicable, our lawful bases for processing personal data include:

• Performance of a contract: processing necessary to deliver bookings and hotel services.
• Legitimate interests: improving services, fraud prevention, and ensuring platform security where such interests are not overridden by your rights.
• Consent: when you opt in to receive marketing communications or accept cookies where consent is required.
• Legal compliance: processing required by law or courts.

If you are located in the European Economic Area (EEA), you have rights under the GDPR such as access, rectification, erasure, restriction, objection, and data portability. To exercise these rights, contact us at info@soireen.homes. We will respond in accordance with applicable laws.

Cookies and Tracking Technologies

We use cookies and similar technologies to enable core site functionality, remember preferences, provide analytics, and support marketing. You may manage cookie preferences through your browser settings or any consent tool we provide. Blocking certain cookies may affect site functionality or available features.

• Strictly necessary: required for basic services such as secure logins and booking processing.
• Performance and analytics: help us understand how visitors use our platform and improve the experience.
• Functional: remember preferences and settings to provide a better experience.
• Advertising and targeting: may be used to deliver relevant offers; these are subject to consent where required.

Data Sharing and Disclosure

We may share personal data in limited circumstances, including:

• Service providers and partners that perform functions on our behalf (payment processors, reservation systems, analytics providers). These parties are contractually obligated to protect data.
• When required by law, to respond to legal process, or to protect our legal rights, safety, or property.
• In connection with a business transaction, such as a merger, acquisition, or sale of assets; we will require any successor to adhere to this policy.

Data Retention and Security

We retain personal data for as long as necessary to fulfill the purposes described in this policy and to comply with legal obligations. We implement industry-standard administrative, technical, and physical safeguards designed to protect personal data. However, no system can be completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If you believe we have collected such information, contact us and we will take steps to delete it where required by law.

International Data Transfers

Our operations may involve transferring personal data across national borders. When transfers occur, we take steps to ensure adequate protections consistent with applicable law, such as using contractual safeguards or relying on permitted transfer mechanisms.

Your Choices and Access

You may access, correct, or request deletion of your personal data. You may also opt out of marketing communications by following unsubscribe instructions in messages or by contacting us at info@soireen.homes. Requests will be handled in accordance with applicable law and may be subject to verification.

Third-Party Sites and Links

Our platform may contain links to third-party sites and services. This policy does not apply to third-party sites; review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated via the platform or email. The date at the top of the policy indicates when it was last updated: October 3, 2025.

For questions or to exercise your rights, contact: